Terms & Conditions

 

Acceptance of terms and conditions

You acknowledge that you have read the terms and conditions of use and that you accept the terms thereof. You agree to read these terms and conditions of use carefully before using this Web Site. If you do not agree to these terms and conditions of use, you may not access or otherwise use this Web Site.

Variation of the agreement

The Company reserves the right, at its sole discretion, to change, modify, add or remove any portion of the Agreement, in whole or in part, at any time, and such modifications shall be effective immediately upon posting of the modified terms and conditions. You agree to review the Agreement periodically to be aware of such modifications and your continued access to or use of this Web Site shall be deemed your conclusive acceptance of the modified terms and conditions.

Aircon Services Terms

 Air-con service contract provide fairness & interests in all aspects towards the clientele as well as to us at @bsolute Solutions Pte Ltd . We will like to address the followings and to seek your operation as such:

a. During the servicing of air-con unit, we would like furniture or any house decoration to stay clear from it to prevent unnecessary damage or loss/cost incurred. This may be spell in details to clientele subject to the home decor and of course to the agreement between both parties.

b. In the event if any of the home decor is blocking and not able to stay clear. Then it is to seek an understanding from client that unforeseen circumstances may or may not happen. And in such case, Absolute will not be liable for any due damages or cost incurred
whatsoever. But of course, our well trained staff will always handle with due respect and care.

c. Photos may be taken to highlight concern in possibilities of damages or cost incurred to client

@bsolute Solutions Pte Ltd  reserved the right to alter or change any of the above-mentioned terms and conditions with out prior notice.

House Cleaning Services Terms

1. The above mentioned Name of Client (hereinafter known as the Client), is to notify @bsolute Solutions Pte Ltd (hereinafter known as the company) of any changes in particulars.

2. The company reserves the rights to terminate all services immediately without the notice if the client is found directly or indirectly involved in any form of activities which may cause harm/damage to the company or employees. Client will still be liable for the outstanding debt to the company.

3. The company will be liable for any damages to the client’s property up to a maximum of $200 or 50% of the cost price, whichever is lower; damages reported after 24 hours after the cleaning will not be attended.

4. Client is not allowed to solicit or negotiate any deal with any of the company’s employee without the company’s prior consent or involvement.

5. Upon termination of service of agreement between company and client, the company’s employees are not allowed to provide anymore services for the client for a period of six (6) months from the day of termination of contract.

6. No additional services are to be provided to the client by the company’s employees except for those stated in the package chosen. If so, the company can impose additional charges for these services to the client.

7. Every cleaning session is fixed at four (4 hours unless otherwise agreed upon between client and company.

8. Client is to complete at least four session of cleaning within the period of contract mentioned above.

9. The period of contract will be automatically extended monthly upon receipt of payment to the company.

10. Cleaners are not to engage in dangerous activities such as climbing up high ladder, climbing outside the window to wipe the window grilles etc.

11. Any payment can be made via Cheque, Cash or Bank Transfer. Payment must be made on the first session every month.

12. There will be no refund for cancellation of weekly cleaning package. Any change of house cleaning session must be at 3 working day notices to us.

13. Last minute change of house cleaning session, there will be a penalty charge of $30.

14. Cleaner’s allocation and availability are strictly subjected by the company. Any replacement of cleaner, there may or may not have a replacement fee.

15. Kindly inform the company of any termination of services giving a month’s notice, otherwise penalty charges equivalent to a month’s cleaning charges would apply.
(This clause will not apply for contractual service period over 6 months)

16. To safeguard your own property and to prevent any misunderstandings from happening,
please store your valuables away in a safe place when any cleaner is around.

Carpet Cleaning Terms & Conditions:

· Goods or services sold are not refundable.

· The deposit and order will both be forfeited and cancelled if order is not claimed within 30 days.

· The deposit is not refundable upon cancellation or exchange.

- @bsolute Solutions Pte Ltd will not be liable for any shrinkage in size of carpet, carpet texture and colours fading

- Please note that not all stains and spots can be removed throughly;any liability will be at the owner expense

Warranty of Goods/Services

All our goods/services will serve their intended functions.
Terms of Warranty

All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.

Prices

All our prices are Nett. No discounts will be given unless during monthly promotions.

Payment Processing

We accept cash, cheque and bank transfer as payment methods.

We ensure accuracy in our billing as all our transactions are automatically processed.

Cancellation of Orders

 We will refund the amount paid if the order is cancelled due to the unavailability of goods / services or our inability to deliver the goods / services within the agreed time frame.

We will not entertain any cancellations once the order is confirmed and submitted by the customer.

Confirmation of Orders

We will send an electronic acknowledgment to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.
Exchange & Refunds

All our goods sold are non-exchangeable and non-refundable.

Feedback

We welcome your feedback. Should you feel dissatisfied with any of our goods or
services, please contact us at

Tel: +65 6844 8444

Email: sales@absolutesolutions.com.sg


Alternatively, customers may refer their complaints to the Netiquette Software Secretariat if they are not satisfied with the resolution of the complaint.

Complaints can be referred to

BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
 

 
 
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